Shipping and Delivery

UK DELIVERY

UK online orders are sent via Royal Mail TRACKED.

INTERNATIONAL SHIPPING & DELIVERY (EXCLUDING US AND EU)

Most of our International orders are sent via Royal Mail TRACKED.  Larger or high value items are often sent by a suitable courier such as Fed-Ex/UPS/DPD.Items sent Internationally (apart from USA & EU - see below) are shipped DDP ‘Delivered at Place’ or DDU ‘Delivered Duties Unpaid’

These terms mean the following:

• The seller/exporter is responsible for delivering the goods to the buyer’s country and covering transportation costs up to that point.

• The buyer/importer is responsible for paying any import duties, taxes, and customs clearance fees once the shipment arrives.

EU SHIPPING AND CUSTOMS

EU ORDERS

We’re sorry, but for the time being we’re unable to send orders to customers in the European Union.

Since Brexit, sending goods from the UK to the EU has become considerably more complicated, with additional customs requirements, VAT and import procedures.

Further changes introduced from 1 July 2026 have added additional costs and administration to smaller shipments. For a small, independent craft business like ours, the costs and administration involved in dealing with these requirements on individual orders have unfortunately become too much for us to manage in a way that is fair to our customers or sustainable for our business.

We’re really sorry for the inconvenience, particularly to our lovely EU customers who have supported us over the years.

We’ll keep an eye on any changes to the rules and very much hope that there will be a simpler and more workable way for small businesses like ours to send orders to the EU again in the future.

Thank you so much for your understanding and continued support. ❤️

USA SHIPPING & CUSTOMS

USA Orders

We remain very happy to continue sending our marbled papers to customers in the USA, although changes to U.S. customs requirements mean that all goods are now subject to import duties.

For smaller orders, we will continue to use Royal Mail Tracked with their Delivered Duties Paid (DDP) service. This means that the applicable U.S. duty is paid before your parcel is delivered, so there should be no unexpected customs charge when it arrives.

For larger or higher-value orders, we use FedEx (or a similar courier service) with a Delivered Duties Paid service. Royal Mail has a limit on the value of goods they will cover, so for higher-value orders we need to use a courier such as FedEx.

The current U.S. tariff is 10% of the value of the goods. We arrange for this to be paid upfront wherever possible, so you don't receive an unexpected customs bill after delivery.

We choose the most appropriate and cost-effective delivery service based on the size and value of your order. Any difference between the delivery charge you pay and the actual delivery cost will, as always, be refunded.

These tariffs are imposed by the U.S. Government and are separate from our own delivery charges.

Thank you so much for your continued support and understanding as we work through these changes. We’re very happy that we can continue sending your orders to the USA and will always do our best to make the process as straightforward as possible. ❤️